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JP/EN

Account Deletion Procedure

Last updated: 2025-10-15

This page serves as the Support URL required by Google Play’s “Account Deletion” policy. Target app: Manabii — English–Japanese Exposure Balance (Developer: Aisara (JP))

How to Request Deletion (Takes 2–3 minutes)

  1. Open the app and go to Settings > Account.
  2. Find and copy your Anonymous Login ID (Firebase UID).
    ※ If you can’t find it: go to Settings > Support and look for the “Anonymous Login ID (UID)” section. In older versions, try opening the “…” menu (top right) → Support.
  3. Send an email using the template below to support@aisara.jp.

Email address:

support@aisara.jp (Open email template)

We normally reply with confirmation within 2 business days (except during busy periods). For verification, we may ask for minimal additional information.

Data That Will Be Deleted

  • Account identifier (Firebase anonymous login UID)
  • Child profiles and names registered in the app
  • Daily records, word memos, slider settings, and usage data
  • App-related records stored on our servers (Cloud SQL, etc.)
  • (If applicable) Any files or attachments uploaded by the user

After your request is confirmed, deletion is usually completed within a few business days.

Data Retained or Deleted After a Delay

  • Server access logs kept for security and operational purposes (up to 12 months)
  • System backups rotated within 30 days
  • Support correspondence (emails, etc.): retained for up to 3 years after the case is closed

Unless required by law, these records are automatically purged once the retention period ends.

Process and Confirmation

  1. We reply to confirm receipt of your email request.
  2. Once the scope and identity verification are complete, the deletion will be executed.
  3. After completion, we send a confirmation email including a reference ID.

If you would like your data exported before deletion, please let us know in advance.

If You Can’t Find Your Anonymous Login ID (UID)

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